Patronato de la Alhambra y Generalife
Organismo encargado de la protección, administración y conservación de la Alhambra y el Generalife
Alhambra / Nasrid Palaces / Generalife / Carlos V Palace / The Bath of the Mosque
December 25th and January 1st
18 ABRIL
Important notice / The tour of the Nasrid Palaces can only take place during the time indicated on your ticket.
Corral de Carbón / Bañuelo / Casa Horno de Oro / Dar-Horra Palace
LA ENTRADA EN DOMINGO ES GRATUITA
25 DICIEMBRE Y 1 ENERO
Due to reasons of conservation and quality of visit
the number of daily tickets to the Alhambra is limited.
The purchase of tickets by natural persons may be carried out in advance until 23:59 h the day prior to the visit online, in the network of ATMs enabled for this, and by telephone, with a bank card. A maximum number of 10 tickets can be acquired in advance per natural person, bank card and month. The Council of the Alhambra and Generalife reserves the right to not allow bank cards which it considers to be used for the purchase of private tourism for any other purpose.
Due to the high demand, it is recommended to acquire tickets in advance through the various channels established for this purpose.
Individuals with the right to discounted tickets (persons from the European Union over 65 years of age, holders of the Youth Card and people with a disability equal to or greater than 33 %) must present official, valid, up to date certifications of belonging to the gratuity or discount group at the ticket office on the day of the ticket and the day of the visit. Otherwise, the full price corresponding to their ticket type must be paid.
Reservations: one person cannot reserve or withdraw more than 10 tickets.
Collection of tickets: they can be collected or withdrawn at the ticket offices, dispenser machines, ATMs, terminals or other means (print at home, QR, etc.) that the Council of the Alhambra and Generalife makes available through the different channels established.
They must be collected at least one hour in advance of the indicated time for access to the Nasrid Palaces.
When the tickets are collected at the dispenser ticket offices, they must be collected by the same person who made the online reservation, through the presentation of the personal identification document issued by the ministry of the interior, or equivalent body of their country, and bank card with which they reserved them; or in the case of a third person, through presentation of authorization and a copy of the personal identification documents issued by the ministry of the interior or equivalent body of the country corresponding to the authorizer and authorized, identifying the number of the bank card with which the reservation was made.
Tickets for children under 12 years of age are free, but must be acquired at the same time as the others.
All visitors must carry a ticket and keep it until the end of the visit.
Visits made by a minimum of 11 and a maximum of 30 people are considered group visits.
These groups may be:
The operation of the commercialization channel for groups organized by Authorized Agents will have 39 % of the total annual capacity of tickets and will be regulated in a single form for all accredited Authorized Agents. Their operation in terms of supply and demand for tickets, as well as in the form and payment of the amount for the tickets, the cancellation of reservations and, if applicable, the refund of the amount, will be as established in this development instruction, which will be communicated by email to all Authorized Agents, as well as published on the website and through other media deemed appropriate.
DOWNLOADREGULATIONS FOR THE OPERATION OF TICKET PURCHASES FOR GROUPS ORGANIZED BY AUTHORIZED AGENTS
Cuando visita nuestro sitio web, este puede almacenar o recuperar información en su navegador, principalmente en forma de cookies. Esta información puede ser sobre usted, sus preferencias o su dispositivo y se utiliza principalmente para lograr que el sitio funcione como se espera. La información generalmente no lo identifica en forma directa, pero puede ofrecerle una experiencia web más personalizada. Respetamos su privacidad, por ello puede optar por excluir algunos tipos de cookies haciendo clic en cada una de las opciones que le ofrecemos a continuación. Sin embargo, si bloquea algunos tipos de cookies, su experiencia de usuario puede verse afectada y también los servicios que podemos ofrecerle.